So one of my coworkers asked a customer to send them a screen shot. A few minutes later we received an email with a jpeg attached to it. The customer had taken a picture of her screen with a digital camera and emailed it to us.
Priceless.
Someone printed it out and taped it to the white board.
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I'm sure you've heard the phrase "they can hear you smile". Well they can hear you get nervous also. The customers I deal with will browbeat you into submission if you let them. Never show weakness.
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