I answer the phone and the customer tells me that his computer has a blue screen error.
I ask him if he rebooted.
Customer: “No I did not.”
Me: “Ok. Please reboot the computer. This normally brings it back up.”
About 10 seconds pass by.
Customer: “It didn’t work.”
Me: “Excuse me?”
Customer (a little exasperated): “It didn’t work.”
Me: “You rebooted?”
Customer: “Yeah. I turned it off and when I turned it back on the blue screen error was there again.”
Me: “Where is the power button located?”
Customer: “On my computer.”
Me: “Where exactly?”
Customer: “On the lower right hand corner of the monitor.”
Me: “Alright. There is another power button located on the box.”
Customer: “Nothing happens when I push that button.”
Me: “Please hold the button in for 10 seconds.”
Customer (after 10 seconds): “Ok, that worked. The computer is off now.”
Me: “Is it booting up?”
Customer: “Do you want me to turn it on?”
Me: “Yes. Please.”
I hear the Windows start up over the phone.
Customer: “That worked. Thank you.”
Me: “You’re welcome. Have a nice day.”
At least he wasn’t rude.
1 month ago